Freshness Assurance Policy

Effective: 15 July 2026

1. Our promise

Every fruit order from Appily twentythree is quality-checked before dispatch. If your delivery does not meet our freshness standards, we will work with you to resolve the issue promptly.

2. Eligible claims

• Wrong fruit variety delivered compared to your order confirmation.
• Shipment lost or undelivered beyond the estimated delivery window.
• Produce arrived visibly damaged, mouldy, or unfit for consumption upon delivery.
• Significant weight shortfall compared to the listed pack size.

3. Claim process

Report issues within 24 hours of delivery via /track-support.php or fruits@appilytwentythree.com. Include your order number, a brief description, and photographs of the affected produce. Claims reported after 24 hours may not be eligible due to the perishable nature of fresh fruit.

4. Resolution options

Approved claims may be resolved through replacement dispatch (subject to stock), partial refund, or full refund depending on the circumstances. Refunds are processed to the original payment method within 7–10 business days.

5. Non-eligible situations

Claims arising from incorrect delivery addresses, refusal to accept delivery, natural ripening variation, or storage after delivery are not covered under this policy.